Last modified as of January 30, 2020
- WHAT INFORMATION ABOUT YOU IS COLLECTED ON OUR WEBSITE OR THROUGH OUR ONLINE PRODUCTS?
- DO WE COLLECT INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE?
- WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
- WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?
- IS THE INFORMATION WE COLLECT SECURE?
- WHAT CHOICES DO YOU HAVE REGARDING THE COLLECTION, DISCLOSURE AND DISTRIBUTION OF PERSONALLY IDENTIFIABLE INFORMATION?
- CAN YOU UPDATE OR CORRECT YOUR PERSONALLY IDENTIFIABLE INFORMATION?
- WHAT ARE MY RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT?
- WHOM DO YOU CONTACT IF YOU HAVE ANY PRIVACY QUESTIONS?
WHAT INFORMATION IS COLLECTED ABOUT YOU ON OUR WEBSITE OR THROUGH OUR ONLINE PRODUCTS?
We collect personally identifiable information.
Personally Identifiable Information.
You do not have to provide us with any Personally Identifiable Information to visit our Website. However, if you choose to withhold requested information, you may not be able to visit all sections of our Website or use all of our Online Products, such as subscribing to our online weight-loss tools or posting content to any Community Area on our Website. A "Community Area" means any blog, personal page, group page, chat room, message board, bulletin board, recipe swap, or similar activity. In addition, we may not be able to provide you with some of the other Online Products dependent upon the collection of such information, such as a personalized WW.com home page.
When you become a registered user of our Website, enroll in one of our current Online Products, or in connection with other Online Products we may make available on our Website from time to time, we also may collect information that by itself cannot be used to identify or contact you.
Information from Other Sources.
We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our Website and Online Products, to determine your preferences so that we can tailor our Website and Online Products to your needs, and/or to study nutritional, weight-loss, behavioral and fitness questions in general.
We may collect information (including information that is Personally Identifiable Information) from you in different manners and at different places and times on our Website, such as when you register for our Website or enroll in one of our Online Products. We also may collect information from you in connection with, or through, other Online Products we may make available on our Website from time to time. The following is a description of the areas and/or manners in which we primarily collect information about you.
Becoming a Registered User and Subscription.
In order to access certain Online Products on our Website, such as our Community Areas, weight-loss tools and food database, you must first complete certain steps to become either a registered user or a member. During these steps, you may be required to provide us with information (including Personally Identifiable Information) such as name, zip code, email address, date of birth and, if you enroll in one of our Online Products, payment and billing information. This information is used to help us understand who uses our Website, to improve our Website and our Online Products, to contact users about requested Online Products and/or for subscription billing purposes. It is optional for you to provide demographic information (such as profession and number of children), but providing this information is encouraged so we can provide a more personalized experience on our Website.
Cookies and Other Tracking Technologies.
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- personalize your experience on our Website (e.g., to dynamically generate content on webpages specifically designed for you),
- assist you in using our Online Products (e.g., to save you time by not having to reenter your name upon each visit to our Website), and
- allow us to statistically monitor how you are using our Website for purposes of improving our online offerings.
We partner with third parties to display advertising on our Website and to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Social Media (Features) and Widgets
We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to delete your testimonial from our Website, you can contact us at firstname.lastname@example.org.
Linking your account with third party applications and devices
We provide our members the ability to sync with Apple’s HealthKit framework, which provides the ability to access your health and fitness data to help you keep track of your activity in the WW app on your iPhone and Apple Watch, if you so choose. (For more information, see our Apple Health FAQs: https://www.ww.com/us/apple-health-faqs.) We do not use information gained through the HealthKit framework for advertising or similar services. You can always stop WW from accessing your data by changing the settings of your mobile device.
Through third party referral program operators and others, we offer referral programs whereby referral websites can earn commissions through the referral of members or other purchasers to our Website. To track the earning of such commissions, and to determine the effectiveness of the referral programs, the users who become members to our Online Products or purchasers through such referral websites are tracked using technologies that do not include Personally Identifiable Information (such as cookies and/or action tags). Our program operators and the referral websites themselves can only access information such as data relating to the number of impressions served, the number of transactions completed, and their resulting earnings. They cannot access our customers' personal data.
If you choose to apply to be a referral website, we use the data you provide strictly for conducting business with you. We have entered into certain agreements with third party program operators for the purpose of administering our referral programs. Should you become a referral website of ours through one of our third party program operators, any information you provide to them is subject to their privacy policies.
We collect information, some of which may be Personally Identifiable Information, that you voluntarily provide to us when you choose to use some of our Online Products (available either for free or on a subscription basis) such as the "Favorites" feature, the SmartPoints® Tracker tool, the "Weight Tracker" tool and the Community Areas. We also collect information that you provide voluntarily through responses to special Online Products such as surveys, questionnaires, self-assessment quizzes, contests and the like. Some of these Online Products may ask you for health related information. We collect this information in order to personalize your online experience.
Information is also collected when you use our Handheld Products, including the software application needed to utilize the Handheld Products on your handheld device (the "Application"). During the installation of the Application and subsequent synchronizations, we collect information concerning your device (such as the specific type of operating system and hardware you have, and the amount of free and total memory) and the Application's files on your device.
Our Handheld Products also collect information about your usage of the Application (such as the dates you last synced with the Internet or the dates you last used certain features). When you sync your device with the Website, we store some of this information.
Public Forums and the Public Profile Feature
We feature public forums such as those contained in the Community Areas where you and other users of our Website can communicate with one another. In addition, we offer both the "Public Profile" and "Account Settings" features of our Website to permit you to share information about yourself (including, if you elect, Personally Identifiable Information) with others.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. This information may be used to analyze trends, to administer the Website, to monitor our Website's use, and to gather general demographic information. We may link this information to Personally Identifiable Information for these and other purposes such as personalizing your experience on our Website and evaluating our Online Products in general.
Email or Refer a Friend
Through our referral tools for informing a friend about our Website, or one of our Online Products, we will automatically send your friend a one-time email containing the information you request to be sent. If you elect to use these referral tools, we will collect from you certain Personally Identifiable Information about your friend such as your friend's name and email address. We may store that information for purposes of sending the one-time email and as necessary to operate and track the success of our referral program. We will not use your friend's information for any other purpose. Your friend may contact us at email@example.com to request that we remove this information from our database.
DO WE COLLECT INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE?
We are committed to protecting the privacy of children. Our Website and Online Products are not designed for or directed to children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. We urge all parents or guardians to participate in their children's exploration of the Internet, and to teach their children about protecting their personally identifiable information while online.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
In general, we use the information collected on our Website and through our Online Products to help us understand who uses our Website and Online Products and how they are used, to personalize your experience, to assist you in using our Online Products, to improve our Website and Online Products, and for subscription billing purposes, if applicable. With respect to our Handheld Products, for example, we may use such information, among other things, to ensure that your handheld device is supported and that it has enough room for the Application, and to confirm which versions of the Application's files are installed on your device. If you become a registered user of our Website or enroll in one of our Online Products, we may use your information to send you a welcoming email that may confirm your username. If you "opt-in" (for example, if you check a box, or if the box is pre-checked, you do not opt out by unchecking the box) we may send you electronic newsletters, contact you about Weight Watchers products, services, information and news that may be of interest to you, and provide you with targeted feedback. If you no longer desire to receive these communications, we will provide you with an option to change your preferences. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including Personally Identifiable Information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to contact you about important service announcements and updates regarding our Website or Online Products or, if you are a member, about your billing account status. You will not be able to opt-out of these service announcements and updates as they contain important information relevant to your use of our Website and/or our Online Products and are not promotional in nature. (If you do not wish to receive these service announcements, you may cancel your account with us and delete the Personally Identifiable Information maintained about you on our systems by contacting our Privacy Coordinator at the address set out below.)
In addition, we may use your information to contact you about Weight Watchers products, services, information and news that may be of interest to you by postal mail if you become a registered user of our Website or enroll in one of our Online Products after April 23, 2004 and/or by phone if you become a member to one of our Online Products after October 25, 2012, unless you notify us that you no longer desire to receive these communications.
We may also use the information gathered on our Website and through our Online Products to perform statistical analysis of user behavior, to analyze and evaluate issues relating to nutrition, weight-loss, behavior and fitness, or to evaluate and improve our Online Products. We may link some of this information to Personally Identifiable Information for internal purposes only or to assist you in your personal weight-loss efforts.
WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?
Laws and Legal Rights.
We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms & Conditions , or our Subscription Agreement or to protect the safety and/or security of our users, our Website or the general public.
Third Parties Generally.
We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Website. For example, we might inform third parties regarding the number of unique users who visit our Website, the demographic breakdown of the registered users of our Website, or the activities that visitors to our Website engage in while on our Website. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
Third Party Sellers.
Sale of Business.
IS THE INFORMATION WE COLLECT SECURE?
Notwithstanding the above commitments to protect your information (including Personally Identifiable Information) from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.
WHAT CHOICES DO YOU HAVE REGARDING THE COLLECTION, DISCLOSURE AND DISTRIBUTION OF PERSONALLY IDENTIFIABLE INFORMATION?
You may change your preference and "opt-out" of receiving other communications by changing that option in the Communication Preferences feature of our Website, following the directions provided in association with the communication, or by contacting our Privacy Coordinator at the address set out below.
Users of our Website are notified when Personally Identifiable Information is being collected by third parties on our Website. We do this so you can make an informed choice as to whether you should disclose information to a third party.
Some web browsers incorporate a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Please note that we do not interpret or respond to "Do Not Track" signals. However, you may set your Web browser to not accept new cookies or web beacons, be notified when you receive a new cookie, or reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. Please note that if you do not accept cookies, you may not be able to use certain products, offerings, features, or resources of our Website (including our Online Products).
CAN YOU UPDATE OR CORRECT YOUR PERSONALLY IDENTIFIABLE INFORMATION?
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our systems. The need to back-up our systems to protect information from inadvertent loss means that a copy of your Personally Identifiable Information may exist in a non-erasable form that will be difficult or impossible for us to locate. We promise that promptly after receiving your request, all Personally Identifiable Information stored in databases we actively use and other readily searchable media will be updated, corrected, changed or deleted, as appropriate. We will respond to your request within 45 days.
We retain your information for various purposes as allowed by law, including to ensure that we can continue to provide our services to you as requested, that we respect your opt-out wishes into the future, and that we can comply with our legal obligations. If you wish to remove your Personally Identifiable lnformation from our database entirely (even though this may impact our ability to provide services to you and/or manage your opt-out wishes), please contact us as specified below.
WHAT ARE MY RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT?
The California Consumer Privacy Act of 2018 (the “CCPA”) is a California law that gives California residents (“consumers”), the right to learn about and control certain aspects of how a business handles the personal information that a business collects about them. Pursuant to the CCPA, effective January 1, 2020, consumers have certain rights, including:
- The right to know the categories of personal information we’ve collected and the categories of sources from which we got the information;
- The right to know the business purposes for sharing personal information;
- The right to know the categories of third parties with whom we’ve shared personal information;
- The right to access the specific pieces of personal information we’ve collected;
- The right to delete your information; and
- The right to opt-out of the sale of your information.
- Consumers also have the right to not be discriminated against if they choose to exercise their privacy rights.
|CATEGORIES OF PERSONAL INFORMATION UNDER THE CCPA||SOURCES OF PERSONAL INFORMATION||WHY WE COLLECT THAT INFORMATION|
Identifiers and Personal information described in California Civil Code section 1798.80 |
We collect identifying information such as your name, contact information, and credentials.
We collect this information though our online products, when you become a registered user or subscribe to our products, through analytics or service providers, when you leave a testimonial, when you link your account to third party applications and devices, through referral programs, and when you share information on our public forums.|
We also collect photos and information about you through your use of our social media platform (i.e., Connect).
We collect this information in order to provide our products and services, respond to your questions or requests, troubleshoot, prevent fraud, and market to you.|
We collect information through our social media platform in order to provide our products and services.
Protected classifications under California or federal law |
We collect gender information.
|We collect this information when you become a registered user or subscribe to our products.||We collect this information in order to provide our products and services.|
We collect commercial information such as a record of product and services purchased and your purchasing tendencies.
|We collect this information though our online products, when you subscribe to our products, when you link your account to third party applications and devices, and through referral programs.||We collect this information in order to provide our products and services; respond to your questions or requests; and market to you.|
We collect biometric information such as weight data, information about your health, and exercise data.
|We collect this information when you link your account to third party applications and devices, and when you input information directly.||We collect this information in order to provide our products and services; and respond to your questions or requests.|
Internet or other electronic network activity information|
|We collect this information when you visit our website, through our analytics or service providers, when you link your account to third party applications and devices, and through referral programs.||We collect this information to keep track of login information, tailor content to your interests, improve your experience on our website, prevent fraud and abuse, troubleshooting, and to personalize our website.|
We collect location data.
|We collect this information when you visit our website, and through our analytics or service providers.||We collect this information for statistical purposes and to improve your experience on our website.|
We collect audio recordings.
|We collect this information when you speak to our customer service team.||We collect this information respond to your questions or requests.|
|Professional or employment-related information||We do not collect this information.||Not applicable.|
|Education information||We do not collect this information.||Not applicable.|
|Inferences drawn from any of the above to create a profile about a consumer We collect this information.||We collect this information though our online products, when you become a registered user or subscribe to our products, through your use of social media, when you link your account to third party applications and devices, through referral programs, and when you share information on our public forums.||We collect this information to analyze, understand, improve, and provide personalized customer experiences. We also collect this information to market to you.|
Your Rights Under the CCPA
Right to Opt-Out of Sale of Your Personal Information
Consumers have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, inform the consumer of what has been collected about them and who it has been sold or disclosed to. Consumers also have the right, at any time, to direct a business that sells personal information about them not to sell their personal information.
Right to Access / Data Portability
Consumers have the right to request that a business that collects personal information about them disclose the following: (1) The categories of personal information it has collected about that consumer; (2) The categories of sources from which the personal information is collected; (3) The business or commercial purpose for collecting or selling personal information; (4) The categories of third parties with whom the business shares personal information; (5) The specific pieces of personal information it has collected about that consumer. The disclosure shall cover the 12-month period preceding your request. We are not required to provide your personal information more than twice in a 12-month period.
Right to Deletion
Consumers have the right to request that a business delete any personal information about them. However, there are exceptions to this rule. For example, a business does not have to delete information if it is necessary to: a) complete a transaction; b) prevent illegal activity; c) exercise free speech; d) comply with a legal obligation; e) identify or repair errors that impair functionality; or f) otherwise use a consumer’s personal information, internally, that is compatible with the context in which the consumer provided that information.
Right to Non-Discrimination
A business cannot discriminate against a consumer because the consumer exercised any of the consumer’s rights listed above.
Exercising Your Right to Access or Right to Deletion
1) To submit a Request for Access or Request for Deletion as a Consumer or as an Authorized Agent, send an email to firstname.lastname@example.org. You can also call us toll-free at 1-800-651-6000.
2) Once we receive a request, we will take steps to determine whether your request is a valid Verifiable Consumer Request. We will ask for information that is reasonable in light of the nature of your request.
3) When you submit a request for access:
a. Within 45 days of receipt of your request, we will provide you with a copy of the information listed in “Right to Access / Data Portability,” above, electronically. To the extent possible, we will provide this information in a portable and useable format.
b. In the event we need additional time, we will inform you within the initial 45-day period of our need for an additional 45 days (for a maximum of 90 days between request and provision of information).
4) When you submit a request for deletion:
a. If your request does not fall within one of the exceptions to deletion listed in “Right to Deletion,” above, we will confirm deletion within 45 days. If we are not required to delete your account, we also let you know within 45 days.
We do not sell your personal information for money. The definition of “sale” under the CCPA is broad and may include activities that are common practice to many businesses, such as sharing partially de-identified information (hashed email addresses), Internet or network activity (through cookies), and engage in remarketing and retargeting activities. You may opt out of the sale of your personal information by clicking here:
DO NOT SELL MY PERSONAL INFORMATION
You can also send an email to: email@example.com or call us toll-free at 1-800-651-6000.
You can learn more about cookies, remarketing and retargeting activities, and interest-based advertising, in Cookies and Other Tracking Technologies, above or by clicking here.
675 Sixth Avenue, 6th Floor
New York, NY 10010
WHOM DO YOU CONTACT IF YOU HAVE ANY PRIVACY QUESTIONS?
Email our Privacy Coordinator at:
Or, write to our Privacy Coordinator at:
675 Sixth Avenue, 6th Floor
New York, NY 10010
Attn: Privacy Coordinator
EU-U.S. Privacy Shield and Swiss-U.S Privacy Shield
WW.com, LLC, WW International, Inc. and WW North America Holdings, Inc. participate in and have certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. WW.com, LLC is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Frameworks, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce's Privacy Shield List.
WW.com, LLC is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. WW.com, LLC complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, WW.com, LLC is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, WW.com, LLC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have any complaints or questions related to Privacy Shield, you can contact us by using the details provided in the Privacy Shield website at:
We will respond within 45 days of receiving a complaint.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website , you may invoke binding arbitration when other dispute resolution procedures have been exhausted.Last modified as of January 30, 2020